Terms & Conditions | Privacy | Refunds

Why Michelle Collects Your Personal Data and How It Is Used:

When you provide your personal details to this clinic—whether as part of your medical history, through AO Scan™Technology, or for a Workplace Assessment—your information is stored and processed for one or more of the following reasons, as required by the Data Protection Act 2018 and the General Data Protection Regulation (GDPR):

To Provide the Best Possible Care:

Michelle collects personal information about your health to offer you the most effective treatment, health reports, workplace assessments, or Inner Voice Scans. Your request for services, combined with Michelle’s commitment to providing care, forms a contract. Without the necessary information, Michelle cannot deliver the treatment or reports you require.

Legitimate Interest:

Michelle has a "Legitimate Interest" in collecting your personal data. This information is essential for her to perform her job safely and effectively. Additionally, it allows her to contact you regarding ergonomic reports, Inner Voice Scans, appointment confirmations, and updates relevant to your medical care. This is also in your "Legitimate Interest."

Communication and Information:

With your consent, Michelle may occasionally send you health-related information, including articles, opportunities, or advice. You can withdraw this consent at any time by contacting her through any convenient method.

Legal Obligations:

Michelle is legally required to retain your health records for 8 years after your most recent appointment (or until age 25, whichever is longer). After this period, you may request the deletion of your records. Note that AO Scan™ Technology does not store any personal data.

Data Storage and Security:

Physical Records: Your medical records are stored on paper in locked filing cabinets, with the office securely locked outside working hours.

Digital Records: Any data stored on Michelle’s office computer is password-protected, regularly backed up, and kept secure in a locked office when not in use.

Data Access and Confidentiality:

Michelle will never share your personal data with anyone who does not require access to it without your explicit written consent. The only individuals with routine access to your data are:

Your practitioner, to provide you with the necessary treatment.

A colleague or receptionist responsible for filing records.

Michelle ensures that all individuals with access to your data are fully trained to handle it confidentially and have signed a non-disclosure agreement.

Your Rights:

You have the right to access the personal data Michelle holds about you. You can also request corrections to any factual errors. Once the legally required retention period has passed, you may ask Michelle to erase your records. Michelle is committed to handling your personal data with the utmost responsibility. She ensures that only those with a legitimate need to access your data can do so.

Complaints and Contact Information:

If you believe that your personal data is being mishandled, you have the right to lodge a complaint. Complaints should be directed to the "Data Controller" [email protected] or [email protected] or [email protected]

If you are not satisfied with Michelle’s response to your complaint, you have the right to escalate the matter to the Information Commissioner’s Office (ICO).

Medical Disclaimer

The information provided on this website, in the books Mental Clarity and Miracle Worker, or through the Inner Voice AO Scan™ Technology (Braincare expert) or Workplace Assessment (Smarter Sitting) or podcasts or marketing articles, is intended solely for general informational purposes. Michelle assumes no responsibility for any actions you take based on this information. The content shared is meant to support your emotional and spiritual well-being; it is not a substitute for professional medical advice, diagnosis, or treatment.

Michelle is not acting as your health consultant and is not providing medical or legal advice. She is not registered with The General Osteopathic Council or any other licensing board. The responsibility for how you interpret and use the information from Michelle's podcasts, websites, and other materials lies entirely with you, the viewer or listener. It is important that you conduct your own research and exercise discernment in applying any information presented.

This content is shared with peaceful and honourable intentions and is not intended to cause harm, loss, or damage. If you wish to seek professional advice, you may book a health consultation with Michelle Davies, either virtually or in person.

Please note that while Michelle may provide recommendations on products such as a rebounder, nutritional supplements, back supports, audio books and other wellness tools, Michelle cannot be held responsible for any injury, loss, or damage that may occur as a result of using these products. It is important that you use these products at your own risk and consult with a qualified healthcare provider before making any significant changes to your health routine.

Terms and Conditions

1. Introduction

These terms and conditions ("Terms") govern the use of AO Scan™ Technology, Inner Voice Music, Workplace Assessment and health consultation services ("Services") provided by Michelle Davies. By using our Services, you agree to these Terms. Please read them carefully.

2. Services Provided

AO Scan™ Technology: This service involves the use of advanced scanning technology to provide insights into your health and wellbeing. It is a non-invasive and supportive tool for assessing various aspects of your health. You will receive emails from AO Scan™ Technology.

Inner Voice Music: This service uses frequency-based music to help harmonise your emotional and mental state. The music is designed to reflect and balance your inner voice, potentially aiding in emotional wellbeing. You will receive emails from AO Scan™ Technology.

Health Consultations: These consultations are provided by a qualified professional and are designed to support your overall health and wellbeing. They may involve discussions, advice, and recommendations based on the information you provide.

Workplace Assessments: This service involves remotely analysing a workplace health questionnaire and up to 5 photographs to provide insights into your workplace. There will be a report with recommendations based on the information you provide. This will be sent to you by email.

3. Disclaimer

Non-Diagnostic Services: AO Scan™ Technology, Inner Voice Music, Workplace assessments and virtual health consultations are not a substitute for professional medical diagnosis, treatment, or advice. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. It is for information and entertainment purpose only.

No Guarantee of Results: While we strive to provide helpful and accurate information, we do not guarantee specific results from the use of our services. The effectiveness of any advice or service provided is subject to various factors beyond our control.

4. Client/Patient Responsibilities

Accuracy of Information: You agree to provide accurate and complete information to the best of your knowledge during the consultation process.

Follow-Up Care: Any recommendations provided during the consultation should be followed up with your primary healthcare provider.

Use of Inner Voice Music: You acknowledge that the Inner Voice Music service is a supportive tool and should be used in conjunction with other wellness practices as advised by your healthcare provider. It is not diagnostic.

5. Confidentiality

We are committed to protecting your privacy and ensuring that your personal information remains confidential. All information shared during consultations, through the AO Scan™ Technology, or while using Inner Voice Music is treated with the utmost confidentiality and in accordance with our Privacy Policy.

6. Payment and Cancellation

Fees: Fees for AO Scan™ Technology, Inner Voice Music, Workplace Assessments and Health Consultations are as advertised or agreed upon prior to the service being rendered.

Cancellation Policy: Cancellations made at least 48 hours in advance will not incur a fee. Cancellations made with less than 48 hours' notice will be subject to the full fee.

7. Limitation of Liability

To the fullest extent permitted by law, Michelle Davies shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our Services, including AO Scan™ Technology, Inner Voice Music, Workplace assessments or health consultations.

8. Amendments

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon being posted on our website or otherwise communicated to you.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Worcester, England.

These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

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Please Note: Michelle uses an affiliate link with Amazon for the Rebounder.

Refund Policy for Digital Scans & Frequency Services

We value all patients and aim to provide clear, fair, and transparent policies that protect both your rights and the integrity of the services we deliver. Please read carefully before purchase:

1. Scope of Services

All purchases (including Inner Voice, EZ Scan, MindSync, SEFI, and Pet Scans) are personalised digital services. They require submission of patient details and, once completed, cannot be returned or resold.

2. Change of Mind / Unused Services

Refunds may be requested within 14 days of purchase, provided that the scan process has not begun.

3. Completed Scans

Once a scan has been performed and results delivered (including tones, reports, or broadcasts), no refunds are available, as the service has been fully consumed.

4. Failure to Provide Required Information

To complete your scan, we require your details (name, date of birth, height, weight, recent photo, and voice recording where applicable).

If these details are not received within 30 days of purchase, your order will expire and become non-refundable.

We cannot hold open-ended commitments indefinitely.

5. Technical Issues

If a scan cannot be completed due to a fault on our side, you may choose either:

A full refund (returned to the original payment card), or

A rescan at no additional cost.

6. Data Security

For your reassurance:

Solex AO Scan does not store or access your personal data.

All data is encrypted and held securely by Michelle.

At your request, your data can be permanently deleted after completion of the service.

7. Statutory Rights (UK)

Under UK law (Consumer Contracts Regulations 2013), you normally have the right to cancel digital services within 14 days. By submitting your details and starting the scan process, you consent to immediate delivery of a digital service and acknowledge that your statutory right to cancel is waived once delivery has begun.

8. No Guarantees

Scans reflect energetic patterns and stress points. Results vary per individual and cannot be guaranteed. These services are not diagnostic, nor are they a substitute for medical advice.

Disclaimer

This information is provided for educational purposes only and is not intended as a substitute for professional medical advice. Always consult a qualified healthcare professional for personal health concerns.